Support
Your story is more than just a number.
Hello Joan is a pilot maternal mental health screening tool. This page tells you how to get help, report a problem, and understand what the app does.
Email: help@hellojoan.co
We answer within two business days. Please tell us what device you were using and what happened.
What does Hello Joan do?
It has a short conversation with you about how you have been feeling, then produces three validated screening scores (EPDS, PHQ-9, GAD-7) and a clinical brief you can share with your provider.
Is my conversation stored?
No. Your conversation is processed to generate your result and is not stored on our servers after your session ends. See the privacy policy for full detail.
Is this a diagnosis?
No. Hello Joan is a screening tool, not a substitute for clinical diagnosis or treatment. Bring your results to your provider.
Can I use this if I am not pregnant or postpartum?
The app is designed for the perinatal period (pregnancy through the first year postpartum). The screening instruments themselves are used more widely, but the questions and clinical framing are tuned for perinatal experiences.
Something is not working.
Email help@hellojoan.co with a short description of the problem. If the app says it is at capacity, we have hit the daily volume limit for the pilot. Try again the next day, or leave your email and we will let you know when we open more capacity.
If you or someone you love is in a mental health crisis, do not wait for us to reply. Reach a trained counselor immediately: